help desk quick menu >> ordering | payment | shipping | returns | misc. | contact us 
 

 ORDERING

Q. I don't see the size I need!
A. All merchandise currently available for purchase will be visible online, insuring
everything is ready for immediate shipment. Our products move quickly! Once a size or style is out of stock, the item will disappear from shopper's view. If this is the case, please feel free to email us to see if the item can be ordered for you. Get tips for belt sizing. 

Q. What does *Max in Stock mean?
A. Sounds ominous, doesn't it? Simply put, you're getting the very last one! After you complete check out, your item will magically vanish from the website, 'cause it's sold!

Q. Can I order by phone?
A. You bet! See customer care for our phone number and office hours. We are a very busy little office, so if nobody answers during regular business hours, we've stepped in to the warehouse and will return shortly.

Q. Where do I enter my store credit, gift certificate or coupon code?
A. During checkout, on the same page where you pick your payment option, you will be prompted in bold blue type: Do you have a promotional code? Click on that fancy blue type and enter your case-sensitive code. Only one code can be used at a time, but coupons can be combined with free shipping offers. Need help? Please see further instructions here.

Q. I forgot my UserID and password!
A. Click here, scroll down and enter your email address to retrieve your login information.

Q. How do I check my order status?
A. First, we'll send you an automated email verification that your order was received. Next, you'll get a delivery confirmation email that notifies you when your package will ship. That email will also include your track and confirm number. Registered customers can also log in to view current order(s).

 PAYMENT

Q. My credit card won't work!
A. Chances are it's something as simple as a shipping-billing mismatch or an incorrect digit. Please enter your billing address as it appears on your credit card statement, double check your account numbers and expiration date, and type your name just as it shows on your credit card. That usually does the trick. If you're still having trouble, call us and we'll do our best to help you complete your transaction.

Q. Is it safe to buy online?
A. Our checkout system guarantees a 100% secure online shopping experience. We utitilize industry leading 128 Bit SSL (Secure Socket Layer) technology. SSL layers encrypt credit card information so it cannot be read by anyone but us. For more in-depth details, see privacy & security.

Q. Can I send a money order?
A. We gladly accept Visa, MasterCard, American Express and Discover cards as well as PayPal payments. A speedy U.S. money order payment may be arranged by asking us nicely in advance. Ask now.

Q. Do you accept gift cards?
A. Yes! But gift card companies can be grumpy, so please call us to place your order.

Q. Do I have to pay sales tax?
A. One of the many benefits of shopping with us, rather than your dusty local western store, is that there's no sales tax outside the state of Idaho. Nada. International customers will be subject to your country's duties, tariffs and possible customs delays.

Q. How do I know my order went through?
A. Once your payment has been approved, a screen will confirm that your order has been received, in bold red type. You can also check your email (including your spam or bulk folder) for your receipt and pending delivery confirmation. If you have not received any emails, please contact us to be sure that we have your correct email address on file.

 SHIPPING

Q. How long will my order take?
A. Under normal circumstances (Monday through Friday excluding holidays) your goodies will be packaged and shipped 12-18 hours from the time you place your order, usually sooner. USPS Priority Mail runs 2-3 business days on average. If you've opted for Express Mail, it's overnight to many areas, but exclusions apply. International orders may vary. More specifics can be found in our shipping policy.

Q. How much is shipping?
A. Shipping charges are based on package weight as well as destination. The best way to determine exact cost is to add the item(s) you wish to purchase to your cart and begin checkout. You'll get a shipping quote after you enter your address, but before you pay, so you may choose delivery options at that time. Quotes are usually very accurate, but please email if there's a significant difference between your fees and actual cost.

Q. How do I check my shipment status?
A. Your track and confirm number will be sent to you in a delivery confirmation email, once your label is printed. Simply click your tracking number, which is linked directly to the USPS website. Registered customers can also log in to see order status. If you think your order should be there by now, please be patient for a few more days as delays are bound to happen. It's been our experience that late packages turn up 99.9% of the time.

 RETURNS

Q. How do I make an exchange or return?
A. We want you to be happy with your purchase, so we make it easy! However, there are limits to our generosity. To get the lowdown on our friendly policy for returns and exchanges please visit returns in Customer Care.

Q. Can I get my money back for a six-month old worn, dirty item that smells like smoke?
A. Absolutely! We love junk. Please contact us immediately and we will refer you to the nearest mental facility.

 MISC. QUESTIONS

Q. Do you have a mailing list?
A. Yes! We send regular emails containing special customer perks, and heads up on
new arrivals. Just register for an account, check the mailing list box and you're good to go. You'll even save 5% on your next order. Read more about your privacy and our no spam mailers.

Q. How about a catalog?
A. No can do. Our super trendy merchandise changes quickly, and we add new items daily. Nothing stale or out-of-date here. Our website is our catalog!

Q. Do you offer wholesale pricing?
A. We offer exceptional value every day and have a very low markup. However, if you would like information regarding discount pricing on large orders, please contact us with your business details.

Q. Do you take special orders?
A. Whether you need a dozen rhinestone belts for your drill team or just a size you don't see on the website, we're here to help. As long as it's being manufactured, we'd be happy to special order it for you at no additional charge.

Q. I can't find my question on this page!
A. Oh dear, we can't have that. You simply must visit customer care.