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 CONTACT US         

WesternCowgirl.com
4152 N. Breeze Creek Way
Meridian, Idaho 83646

We are family owned and operated.
Maya is your Customer Service Rep ...and self-titled Queen of Everything Bling.
         --> Email Maya              --> Returns              --> Shipping

 RETURNS/EXCHANGES

Unused merchandise can be returned for any reason within 30 days of receipt. We offer three types of returns: Exchange, Store Credit, or Refund.

Exchange: Please purchase your replacement item on the website now! This is a hassle-free way to insure product availability and allows for your new item to be shipped right away. Next, simply add a note to your return package with the word "Exchange" and we will refund your credit card the purchase price of the original item upon it's arrival.

Store Credit: Simply add a note to your return package requesting "Store Credit". Once we've received your package, we'll send you an email with your store credit code, as well as important instructions on how to redeem that credit. Store credit is transferable to friends and family and it never expires.

Refund: Simply add a note to your return package requesting "Refund". Once we've received your package, we'll reimburse your credit card for the purchase price minus shipping. Please be aware that a 10% restocking fee will be deducted from your total refund. No fee applies for exchange or store credit.

Three easy steps insure a speedy transaction and proper credit:

1.) Prepare your package... goods unused, unworn, odor-free with all original plastic and tags intact, and a friendly little note with your name on it, telling us which type of return you prefer: Exchange, Store Credit or Refund.

2.) Ship it to us... take it to your preferred shipper and address it to WesternCowgirl.com, 4152 N. Breeze Creek Way, Meridian, Idaho 83646

3.) Sit back and relax... we'll take it from here! We'll contact you via email just as soon as the returned package arrives here.

Shipping is non-refundable, which is industry standard. We are not responsible for shipping to return merchandise, or send replacements your way. In the event that you return a free shipping item there will be a mandatory 10% deduction from your refund.

Thank you. We appreciate the opportunity to remedy any situation that may arise and make yours a pleasant shopping experience.

 SHIPPING

We ship promptly! In most cases your treasures will be mailed the very next business day. Orders placed before 12pm MST will usually ship the same day. These estimates may increase during busy holiday seasons. Your shipping cost is based on weight, size and location. We cannot guarantee times of arrival, nor do we assume responsibility for items once they leave our hands. All orders include free delivery confirmation which is scanned by the postal service when your item has been delivered. If you did not receive your parcel, but the USPS shows it's been delivered, please contact your local post office. We are not responsible for lost or stolen packages.

Domestic Shipping: We use speedy USPS Priority Mail and First Class Mail as our standard methods of shipment, both of which should take 2-5 business days to arrive at your door. Occasionally with heavier orders, Parcel Post will be used and may take a few days longer. Upon shipment of your package, your track and confirm information will be emailed to you. Registered customers may login at any time to view order status. 

Express Mail: As a service to our valued customers, rush shipping is available for an additional charge. We will not be held responsible for service transit time provided by the carrier and such times may vary with package origin and destination, particularly during peak periods. In many cases delivery to urban areas will be overnight, but USPS Express Mail is not overnight to all areas. Sundays and postal holidays are excluded. Delivery may require a signature confirmation. If there is nobody present to sign for delivery a notice will be left, and you may need to pick up your package at your local post office.

International Policy: Shop all you like and when you check out, your shipping will be autocalculated based on weight and location for USPS Global Priority Mail. Promotional shipping offers are for domestic mail only and international rates still apply. Internationally shipped parcels will be subject to customs inspections, and as the buyer you will be responsible for any and all customs, tariffs and duties. Most packages shipped outside the US arrive quickly, but customs officials can pick out any package at whim and slow its delivery by a few days to a few weeks. We have no control over how long your package may take to clear customs in your country.

PayPal eCheck Payments: Payment with an eCheck usually takes about 4 business days for it to clear PayPal. Thank you for your patience, and please keep in mind that your order will not ship until PayPal sends notice of transaction completion.

 SPECIAL ORDERS

Special requests, large or small, are always welcome. Please take advantage of the space on the contact form to carefully describe what it is your looking for and all the specifics you can come up with including quantity, size, color and style description. You'll normally receive a response within 6-12 hours.

There is no additional charge for special orders, although you will be asked to pay your invoice in advance including shipping. In most cases it will be delivered to your door 10-12 business days from the time of payment. We’ll do our best to quickly accomodate your request. So please drop us a line, we look forward to meeting you.

  SHOP WITH CONFIDENCE

You can shop with confidence because not only do we protect your privacy and security, we always strive for 100% Customer Satisfaction. We realize you have lots of choices (and confusion!) on the web. There are huge discrepancies between product quality, customer service and price. Unfortunately price tag is not always a good indicator of merchant integrity. We work hard to offer competitive prices, but our focus is on reliable and personal service, accurate descriptions of quality products, and fast, secure shipping. We enjoy and take pride in what we do. We would like your business both today and tomorrow.

We Value Courtesy, Organization & Honesty and hope you do too!